Comprehensive Consumer Agency Listing Guide

This comprehenisive consumer guide is a good starting point for finding the consumer agency you need.


601 E St., NW
Washington, DC 20049
Fax: 202-434-6470

The Consumer Protection unit is charged by AARP to examine those consumer problems and issues that impact the financial security of people 50 years of age and older, and to help its members protect themselves from marketplace fraud and deception. To this end, Consumer Protection stays abreast of current and breaking consumer developments, and employs a variety of strategies to inform AARP members.

Alliance Against Fraud in Telemarketing and Electronic Commerce (AAFTEC)

National Consumers League
1701 K St., NW, Suite 1200
Washington, DC 20006
Fax: 202-835-0747

The alliance, coordinated by the National Consumers League, is a coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, educators, and consumer protection agencies. AAFTEC members promote efforts to educate the public about telemarketing and Internet fraud and how to shop safely by phone and online.

American Council on Consumer Interests (ACCI)

415 South Duff Ave., Suite C
Ames, IA 50010-6600
Fax: 515-233-3101

American Council on Consumer Interests (ACCI) is the leading consumer policy research and education organization consisting of a world-wide community of researchers, educators and related professionals dedicated to enhancing consumer well-being. Since 1953, the American Council on Consumer Interests (ACCI) has been--and remains today--the leading membership organization for academics and other professionals involved in consumer and family economics.

American Council on Science and Health (ACSH)

1995 Broadway, 2nd Floor
New York, NY 10023-5860
Fax: 212-362-4919

A nonprofit public education group, ACSH provides consumers with up-to-date scientifically sound information on the relationship between human health and chemicals, foods, lifestyles, and the environment. Booklets and special reports on a variety of topics are available.

Center for Auto Safety (CAS)

1825 Connecticut Ave., NW Suite 330
Washington, DC 20009

CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions, and related issues. For advice on specific problems, CAS requests that consumers write a brief statement of the problem or question, including the year, make and model of the vehicle. Mail it with a stamped self-addressed envelope to the address above.

Center for Science in the Public Interest (CSPI)

1875 Connecticut Ave., NW, Suite 300
Washington, DC 20009
Fax: 202-265-4954

A nonprofit, membership organization, CSPI conducts research, education, and advocacy on nutrition, health, food safety and related issues, and publishes the monthly Nutrition Action Healthletter as well as other consumer information materials.

Center for the Study of Services

Washington, DC 20005
Toll free: 1-800-213-7383
Fax: 202-347-4000

This nonprofit organization publishes books and pamphlets to help consumers select services such as doctors, hospitals, and health plans, as well as goods such as new cars. It also publishes information and maintains on-line database to help consumers shop for good prices and desired features in big-ticket products such as audio-video equipment, major appliances, tires, etc. It also rates local service providers such as plumbers, roofers, auto repair shops, and several other categories in the Boston, Chicago, Philadelphia, Washington DC, Seattle, San Francisco and St. Paul/Minneapolis areas.

Certified Financial Planner Board of Standards

Communication and Consumer Services
1670 Broadway, Suite 600
Denver, CO 80202-4809
Toll free: 1-888-237-6275
Fax: 303-860-7388

Certified Financial Planner Board of Standards is a nonprofit regulatory organization that fosters professional standards in personal financial planning. The CFP Board works to ensure that the public values, has access to, and benefits from competent financial planning. The CFP Board certifies financial planners individuals who meet its requirements to use the marks CFP , CERTIFIED FINANCIAL PLANNER TM and CFP (with flame logo).

Coalition Against Insurance Fraud

1012 14th St. NW, Suite 200
Washington, DC 20005
Fax: 202-393-7329

The Coalition Against Insurance Fraud is a national alliance of consumer groups, government agencies, and insurance companies dedicated to combating all forms of insurance fraud through advocacy and public information. It conducts research, develops public education programs and publishes a consumer brochure, How to Avoid Becoming a Victim of Insurance Fraud, which is available upon request. It also refers consumers to appropriate agencies to report incidences of insurance fraud.

Community Nutrition Institute (CNI)

419 West Broad Street #204
Falls Church, VA 22046
Fax: 703-532-5780

CNI advocates for programs and services that enable consumers to enjoy a diet that is adequate, safe, and healthy. CNI also works to increase citizen participation in the state and Federal policy and administrative processes to achieve these goals. CNI publishes Nutrition Week, a newsletter covering nutrition and food safety issues, as well as related legislative and regulatory actions.

Congress Watch

215 Pennsylvania Ave., SE
Washington, DC 20003
Fax: 202-547-7392

An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation, and policies in such areas as health and safety, and campaign financing, and has publications available on the issues with which it deals.

Consumer Action

717 Market St., Suite 310
San Francisco, CA 94103
415-777-9635 (Consumer Complaints)
213-623-8327 (Hotline)
TTY: 415-777-9456
Fax: 415-777-5267

Consumer Action assists consumers with marketplace problems. An education and advocacy organization specializing in credit, finance, and telecommunications issues, Consumer Action offers a multi-lingual consumer complaint hotline, free information on its surveys of banks and long-distance telephone companies, and consumer education materials in as many as eight languages. Community-based organizations can receive these free publications in bulk.

Consumer Alert

1001 Connecticut Ave., NW, Suite 1128
Washington, DC 20036
Fax: 202-467-5814

Consumer Alert's mission is to inform the public about the consumer benefits of competitive enterprise and to expose the flawed economic, scientific and risk data that underlie certain public policies. Consumer Alert actively provides consumers information to help them make every day decisions. Consumer Alert serves the real consumer who pays the bills.

Consumer Federation of America (CFA)

1424 16th St., NW, Suite 604
Washington, DC 20036
Fax: 202-265-7989

Comprised of more than 240 organizations representing a membership exceeding 50 million consumers, CFA is a consumer advocacy and education organization. Issues on which it currently represents consumer interests before Congress and Federal regulatory agencies include telephone service, insurance and financial services, product safety, indoor air pollution, health care, product liability, and utility rates. It develops and distributes studies of various consumer issues, as well as consumer guides in book and pamphlet form. In addition, CFA publishes several newsletters.

Consumer Reports

101 Truman Avenue
Yonkers, NY 107031057
Fax: 914-378-2900

Consumer Reports is published by Consumers Union (CU), an expert, independent nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. To achieve this mission, we test, inform, and protect. To maintain our independence and impartiality, CU accepts no outside advertising, no free test samples, and has no agenda other than the interests of consumers. See also: Consumers Union.

Consumers for World Trade (CWT)

1001 Connecticut Ave., N.W., Suite 1110
Washington, DC 20036
Fax: 202-293-0495

A nonprofit organization, CWT supports trade expansion and liberalization to promote economic growth and increase consumer choice and price competition in the marketplace. Various publications are available.

Consumers Union

101 Truman Avenue
Yonkers, NY 107031057
Fax: 914-378-2900

Consumers Union (CU), publisher of Consumer Reports, is an independent, nonprofit testing and information organization serving only consumers. We are a comprehensive source for unbiased advice about products and services, personal finance, health and nutrition, and other consumer concerns. Since 1936, our mission has been to test products, inform the public, and protect consumers. Our income is derived solely from the sale of Consumer Reports and our other services, and from noncommercial contributions, grants, and fees. Staffers at the CU's Advocacy Offices listed below provide tools to consumers to make their concerns heard by government and industry. They also testify before Federal and state legislative and regulatory bodies, petition government agencies, emphasizing a national, multi-state, grass roots approach on behalf of consumers. The Consumer Policy Institute, in Yonkers, NY, conducts research and education projects on such issues as biotechnology, toxic air pollution, community right-to-know laws, and pesticides. See also: Consumer Reports.

Consumer Policy Institute
Consumers Union
101 Truman Avenue
Yonkers, NY 107031057
Fax: Fax: 914-378-2928

Consumers Union
1666 Connecticut Avenue, NW, Suite 310
Washington, DC 200091039
Fax: 202-265-9548

Southwest Regional Office
Consumers Union
1300 Guadalupe, Suite 100
Austin, TX 787011643
Fax: 512-477-8934

West Coast Regional Office
Consumers Union
1535 Mission Street
San Francisco, 941032512
Fax: 415-431-0906

Families USA

1334 G St., NW, Suite 300
Washington, DC 20005-3169
Fax: 202-347-2417

A national, nonprofit membership organization committed to comprehensive reform of health and long-term care, Families USA works to educate and mobilize consumers on health care issues. In addition to its two grass roots advocacy networks--asap!, a network of health and long-term care reform activists and HealthLink USA, a nationwide health reform computer network for public interest groups--Families USA develops and distributes reports and other materials on health and long-term care issues.

The Federation of American Consumers and Travelers (FACT)

PO Box 104
Edwardsville, IL 62025
Toll Free: 1-800-USA-FACT

The Federation of American Consumers and Travelers (FACT) is a national not-for-profit consumer group representing more than one million Americans throughout the U.S. FACT provides individuals and small associations with a complete array of cost-effective benefits and unique programs. FACT provides non-biased and non-partisan weekly Eye-on-Washington Reports direct from the nation's capitol, no-strings-attached Disaster Aid, continuing education scholarships, community and classroom grants, assistance for small business owners, travel discounts, and a Consumer Hotline/Library.

Funeral Consumers Alliance

33 Patchen Road
South Burlington, VT 05403
Toll free: 1-800-765-0107
Fax: 802-865-2626

Funeral Consumers Alliance is a nonprofit educational organization protecting a consumer's right to choose a dignified, meaningful, affordable funeral. In addition to informing the public about their available options and rights, FCA will assist in mediating complaints. There are more than 100 local affiliates around the country, many of which work for better legislation, do funeral price surveys, and counsel members and the general public.

HALT: An Organization of Americans for Legal Reform

1612 K St. NW, Suite 510
Washington, DC 20006
Toll free: 1-888-367-4258
Fax: 202-887-9699

HALT's mission is to enable Americans to handle their legal affairs affordably, equitably, and simply. HALT publishes a series of self-help legal manuals, operates a legal information clearinghouse, and advocates for legal reforms which will benefit consumers.

Health Research Group (HRG)

1600 20th St., NW
Washington, DC 20009

A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices, and workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health Letter and a monthly letter on prescription drugs are available.

Jump$tart Coalition for Personal Financial Literacy

919 18th St., NW, Suite 300
Washington, DC 20006
Toll free: 1-888-45-EDUCATE
Fax: 202-223-0321

The Coalition's direct objective is to encourage curriculum enrichment to ensure that basic personal financial management skills are attained during the K-16 educational experience.

National Association of Consumer Agency Administrators (NACAA)

Two Brentwood Commons, Suite 150
750 Old Hickory Blvd.
Brentwood, TN 37027
Fax: 615-369-6225

An association of the administrators of local, state, and Federal Government consumer protection agencies, NACAA provides training programs, public policy studies and conferences, professional publications, and other member services.

National Coalition for Consumer Education

1701 K St., NW, Suite 1200
Washington, DC 20006
Fax: 202-835-0747

NCCE is a coalition coordinated by the National Consumers League. It develops and provides educational materials and resources to consumer educators through a network of state coordinators. The coalition sponsors LifeSmarts, a game-show competition open to all teens in the Unites States who are in the 9th through 12th grade.

National Community Reinvestment Coalition (NCRC)

Washington, DC 20005-2112
Fax: 202-628-9800

NCRC was founded in 1990 with the goal of ending discriminatory banking practices and increasing the flow of private capital and credit into underserved communities across the country. NCRC has over 600 members in every state and major city in America as well as in many smaller cities and rural areas.

National Consumer Law Center (NCLC)

77 Summer St., 10th Floor
Boston, MA 02111-1006
Fax: 617-523-7398

NCLC is an advocacy and research organization focusing on the needs of low-income and elderly consumers. It represents the interests of consumers in court, before administrative agencies, and before legislatures. Limited resources prvent the organization from responding to individual inquiries. The Center also publishes Surviving Debt: A Guide for Consumers. The Consumer Credit and Sales Legal Practice Series consisting of sixteen desk reference manuals is published for attorneys.

The National Consumer Protection Technical Resource Center

1155 21st Street NW, Suite 202
Washington, DC
Fax: 202-331-9334

The National Consumer Protection Technical Resource Center (The Center) is funded by the U.S. Administration on Aging to support community based Senior Medicare Patrol Programs (SMP) located in virtually every state, the District of Columbia, Guam, and Puerto Rico. The SMP projects utilize the skills and expertise of retired professionals to educate and empower beneficiaries in their communities to take an active role in the detection and prevention of health care fraud and abuse, with a focus on the Medicare and Medicaid programs. Contact The Center to be connected with an organization in your community that can: conduct a presentation for consumers or professionals on consumer protection issues, provide access to trained counselors who can discuss health care billing problems, or report a complaint about potential health care errors, fraud or abuse in your area. We have a second office address at: PO Box 388, Waterloo, IA 50702-0388. Fax number: 319-272-2455.

National Consumers League

1701 K St., NW, Suite 1200
Washington, DC 20006
Fax: 202-835-0747

Founded in 1899, the mission of the NCL is to identify, protect, represent, and advance the economic and social interests of consumers and workers. The league is a nonprofit membership organization working for health, safety, and fairness in the marketplace and workplace. Current principal issue areas include consumer fraud, food and drug safety, fair labor standards, child labor, health care, e-commerce, financial services and telecommunications. The league promotes consumer education through outreach to high school studetns and provides infromation to consuemrs through publications, media outreach, and multiple web sites.

National Council on the Aging (NCOA)

300 D St., SW, Suite 801
Washington, DC 20024
TDD: 202-479-6674
Fax: 202-479-0735

NCOA is the nation's first association of organizations and professionals dedicated to promoting the dignity, self- determination, well being, and contributions of older persons

National Fraud Information Center/Internet Fraud Watch

Washington, DC 20006
Toll free: 1-800-876-7060
TDD/TTY: 202-835-0778
Fax: 202-835-0767

NFC/IFW assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the hotline provides consumers with information to help them avoid becoming victims of fraud, and assistance in relaying consumers' reports about telemarketing and Internet to the appropriate law enforcement agencies. Spanish-speaking counselors available.

Public Citizen, Inc.

1600 20th St., NW
Washington, DC 20009
Fax: 202-588-7799

A national, nonprofit membership organization representing consumer interests through lobbying, litigation, research, and publications, Public Citizen represents consumer interests in Congress, the courts, government agencies, and the media. Primary current areas of interest include product liability, health care delivery, safe medical devices and medications, open and ethical government, and safe and sustainable energy use.

Self Help for Hard of Hearing People (SHH)

7910 Woodmont Ave., Suite 1200
Bethesda, MD 20814
TDD/TTY: 301-657-2249
Fax: 301-913-9413

The largest international consumer organization devoted to serving the interests of consumers with hearing loss through self help, advocacy, and education. Founded in 1979, SHH is a non-profit membership association with over 250 chapters throughout the U.S. Publications include information on: hearing aids, cochlear implants, assistive listening devices, Americans with Disabilities Act, employment, travel, lip-reading, education, parenting, medical research, psychological stress and telephone and television strategies. SHH holds annual conventions and publishes Hearing Loss: The Journal of Self Help for Hard of Hearing People.

Society of Consumer Affairs Professionals in Business (SOCAP)

675 North Washington St., Suite 200
Alexandria, VA 22314
Fax: 703-549-4886

An international professional organization, SOCAP provides training, conferences and publications to encourage and maintain the integrity of business in transactions with consumers; to encourage and promote effective communication and understanding among business, government and consumers; and to define and advance the consumer affairs profession.

U.S. Public Interest Research Group (U.S. PIRG)

218 D St., SE
Washington, DC 20003-1900
Fax: 202-546-2461

U.S. PIRG is the national lobbying office for the state public interest research groups. The PIRGs are consumer environmental advocacy groups active in many states across the country. U.S. PIRG works on a variety of consumer and environmental protection issues, including bank fees, credit bureau abuses, clean air and clean water, right to know, campaign finance reform, and various other issues. U.S. PIRG does not handle individual consumer complaints directly but measures complaint levels to gauge the need for remedial legislation.

Source: U.S. General Services Administration
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