Choosing Utility Providers

In many states, consumers can choose their telephone and energy service provider. Contact your state utility commission to find out whether you have a choice. Some commissions will provide you a list of service providers and advice on making a choice. Most state utility commissions will also take any complaints you have concerning utility sales and service.

ELECTRICITY AND NATURAL GAS

If you have a choice of suppliers, ask:

  • How much will it cost? How long can I depend on this rate? Are there any other fees I will be charged?
  • Are there any other terms or conditions? For example, is there a fee if I cancel my agreement before the service period is up?
  • Who do I contact if I have a problem? Do you have a local customer service office?

WATER

The majority of consumers rely on local utilities to provide a safe and ample supply of water. Your local water agency is responsible for sending you an annual Consumer Confidence Report that should list the source of your water, what contaminants may be in the water, and information on the safety levels of contaminants and their effects on health. For more information call the Environmental Protection Agencys Safe Drinking Water Hotline at 1-800-426-4791 or visit EPAs website at www.epa.gov/safewater.

Source: U.S. General Services Administration
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