Silver Heights HOA

don't use Refuse Management!

Posted in: Castle Pines N Master
There are three companies that serve CPN: Waste Management, BFI/Summit Waste (recently merged) and Refuse Management.
We had a bad experience with the latter.
After confirming our address and location, we bought the required bins, barrels and bags. THE DAY OF pick-up, they refused to come down our street! Stonemont Drive is the first street off of Monarch from Castle Pines Parkway.
With no explanation except they have no other customers on our street yet, no apology, no offer on how to get rid of that week's trash, and a refusal to reimburse for our purchases, they have added themselves to our ''bad'' list.They won't even give us management's name! We have filed a complaint with the Better Business Bureau, and we advise you not to sign them on as your service.
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