Roseland Heights Community Association

RHCA Complaint Letters & E-mails

How to Write a Complaint Letter

Make your letter short, factual, and reasonable.
1. State the problem, clearly, briefly, and fairly. Tell when you noticed it.
2.Give all important facts location, address,and incident
3.State what needs to be done to correct it. Be clear what you expect from the agency. Request a reasonable, possible solution.
4. Address your letter to a person (if you know the name) use their title, include your home address or telephone number.
5.In closing express your confidence that the matter will be taken care of to your satisfaction. You may suggest a deadline, be polite.
Avoid:
Negatives, Never threaten, abuse,use sarcasm or make accusations.

Service Request Reporting to 311

Call 311 to report problem conditions.
*Always document communications. Keep a written record of conversation:
1. The date, 2. the time 3. who you spoke with 4. write down the response from staff 5. Be sure to get a reference number for issue about which you called.
If issue is not resolved in a timely manner call again. After two or more calls you will need to write a letter.
Check on contact information at www.cityofchicago.org.