Lake View Terrace Improvement Association


Posted in: Lake View Terrace
I received an advertisement from ?“Esteban Tree Service?” stating that they have been servicing California since 1990 and that all work was guaranteed, which I thought couldn?’t have come at a better time. With the holidays just around the corner, I am prepared to complete the landscaping of my home and need to have some brush cleared, Ivy removal, a retainer wall and some cement work done. I call the number listed on the card and arranged for a free estimate.
Mr. Esteban arrived at my home in a white truck at the set appointed time. I introduced myself to Mr. Esteban, but Mr. Esteban did not make a firm hand shake. I started to tell Mr. Esteban about the jobs that I wanted to complete, but the job he was here to give me a free estimate on was in the backyard. As we headed for the backyard, Mr. Esteban stated that ?“I am going to get something to write on?” as he departed for the front gate. About a minute later I went to the front of my house looking for Mr. Esteban. Mr. Esteban and his white truck were gone. Mr. Esteban did not indicate that he was leaving.
I called Mr. Esteban several times and left messages requesting a return phone call, which did not come.
I am wondering what had caused Mr. Esteban to leave so abruptly as if he was tiptoeing out? I feel that Mr. Esteban, as a businessman, is obligated to extend to me some type of explanation as to why he left. I had arranged my day around this appointment, which caused me to miss out on enjoying a family day out. Plus, the total waste of my time.

In retrospect, there were plenty of indicators that Esteban Tree Service may not have been an accredited professional service, per their business advertisement card.

1. No full name of owner on the advertisement
2. No address listed
3. No direct contact phone number or all calls are transferred to an answering service
4. No statement of State License
5. No statement of bonding
6. No statement of Better Business Bureau membership

As of date, per the Better Business Bureau?’s website, Esteban Tree Service has an ?“F?” rating.


By Neighbor/Consumer
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