DMS Electric Department

Customer Service

Rules And Regulations

Customer Service is available 24 hours a day, 365 days a year by calling 324-7100. Regular Customer Service hours are Monday - Friday, from 8:00 AM to 7:00 PM and Saturday, from 11:00AM to 7:00 PM. During all other periods, Customer Servicemen are called out on an as needed emergency basis. The Customer Servicemen shall determine if the cause of a customer’s problem is in the DMS equipment or in the customer’s equipment. If the cause of the customer’s problem is in the DMS equipment, that equipment shall be repaired in an expedient manner. If the case of the customer’s problem is a result of their equipment, the customer will be informed of the general nature of the problem and have the responsibility to have the required repairs made as outlined above in XVII-A.

Customer conditions addressed by the DMS Customer Servicemen are:

1. No electrical power.
2. Partial electrical power.
3. Flickering lights.
4. Low voltage.
5. High voltage.
6. Customer electrical safety concerns (e.g. low hanging outside wires, water in electrical equipment, etc.).

Free fuse replacement (up to 150 Amps) to all Customers, except Large General and Primary Customers is also offered as outlined by the customer’s applied rate.