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Artificial intelligence (AI) is the name that everyone is familiar with. Many eCommerce websites make use of AI to give their customers with a better customer experience (CX). AI is gaining attention increasingly since it can provide a wide range of benefits at both ends. It is affecting almost every other area, beginning from smart homes and e-learning to eCommerce. AI has been seen in a wide range of industry sectors, including the fields of web design and content marketing. But, it's unclear what artificial intelligence can do to improve CX within the eCommerce sector. Whether you really want a useful source about AI enabled CX, browse around this website. We have machines assisting us in ways that go beyond imagination. The most beneficial aspect of implementing AI is that they assist accelerate the tasks with a streamlined method. The ability to automate tasks that take time and effort-intensive has been a hallmark of machines. These days, we can see businesses and organizations adopting technology to manage everyday tasks, while focusing on tasks requiring human attention more than any other task. Every business would like to create a scenario where companies can cater to their customers 24/7, which makes it beneficial from a sales perspective. This is where AI is a part of the picture of eCommerce. AI can help companies collect and analyze data in real-time improving efficiency and speeding up their commercial competence. The main objective is to provide clients with an experience tailored to their needs that allows them to use everything in accordance with their needs. What can AI help improve customer experience (CX), for your business? It is a verified truth that AI has offered a great amount of automation and personalization into our customer's lives. There are various ideas through that AI is revolutionizing the experience of customers (CX). Let's look at the ways that AI will help you keep your customers. Customer service automation AI is helping customers reduce unnecessary waiting times. Customers were not a fan of waiting for agents to answer their calls. Thanks to AI, you can now get an instant response to your query. The AI chatbots and virtual assistants help serve the customers quickly and efficiently. Numerous large companies like Amazon and WALMART claim that the automated AI response system has led to a rise in satisfaction of all customers. At present, there is no requirement of retaining an entire customer service staff 24 X 7. It has been proven that an AI-enabled individual can manage hundreds of customers. Personalization is a key feature of Artificial Intelligence (AI) AI can be used to recommend products to customers according to their preferences. AI is utilized by large corporations to assist in the creation of customized products. This signifies that any food delivery business such as Zomato and Swiggy can modify their interface based on their health stats, fitness plans and their consumption habits. This is among the most crucial intelligence tools that businesses can make use of to understand their customers. Customers appreciate companies that make real attempts to comprehend their needs and serve them, respectively. Amazon and IBM have developed custom-designed solutions like Azure and AWS employing advanced data analytics to help their customers on all fronts. AI helps businesses deliver personalized messages, whether it is an feedback form or gift vouchers or marketing messages or any direct message. Customers will be happy and content within an improved ecosystem if they have personalization. Artificial Intelligence (AI-based) devices simplify our lives. Today, we can get food delivery or an eCommerce product delivered to our doors in moments. The advent of AI-powered smart home gadgets like Alexa and Google Home have made the lives of consumers quite simple. With just a single voice command, we are able to book tickets, pay for bills or schedule transfers, and also manage our bank accounts. AI-powered self driving vehicles can also take people anywhere they want to go safely. From health care to homecare, AI combined with robotics aids businesses in serving their clients better. And to top it all off companies are now investing in creating their personal home appliances that are awake with their clients. AI has improved security and increased surveillance There are many concerns regarding the advent of AI, leading to the consumers' loss of privacy. Based on the evidence on present, there might be specific concerns about data privacy, but the overall benefits of AI outweigh them every time. Because of AI-based encryption techniques, cryptographic communications and the information between customers and businesses is safer than ever before. AI-based surveillance drones have made public life more secure and safe. Hackers aren't able to penetrate the system due to the AI firewall system, which instantly signals undue invasions. Customers have a greater trust in online transactions, because they know that the AI security algorithm safeguards their data. In turn, AI is playing an crucial role in increasing trust between companies and their customers in a holistic way Conclusion This article will clear any doubts regarding AI's vital contribution to customer experience. It is evident that AI is a key element in enhancing customer experience and mutual trust. If your customers seem uncomfortable with the service of service your business offers, Adapty can help you discover the potential of introducing AI to your business, with the goal of achieving greater engagement and retention as well as higher conversion rates.