Monday Update for Our Customers

Mecklenburg County Code Enforcement would like to share the following update on the efforts our staff is undertaking to help our customers in the wake of Mecklenburg County's computer system outage. 

As of the morning of Monday, Dec. 11th:

  • This morning we are beginning a limited paper permitting process, and resuming limited plan review. Our primary focus will be on emergency/urgent projects. Permitting and plan review under this temporary process will require an in-person visit to our office and customers will need to bring multiple copies of paper plans and other paperwork. We strongly urge you to call our office and talk with our plan review staff about what documents you will need to bring with you. This will help to minimize any delays when you arrive at the office. Commercial customers should call 980-314-CODE and follow the prompts to speak with someone in the Commercial Technical Assistance Center (CTAC). Residential customers should call 980-314-CODE and follow the prompts to speak with someone from the Residential Technical Assistance Center (RTAC).
  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
  • Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
  • Inspections are being performed, but scheduled and managed manually. Residential inspectors will be in the office and available via phone from 7:30-9 a.m. each weekday. After that, they will be performing inspections in the field and may not be able to take your call or return your message immediately. Calls placed after 9 a.m. will be returned no later than 9 a.m. the next business day. Commercial inspectors will check messages and return calls throughout the workday.

Who to Call for Help

  • For temporary permits or plan review (for urgent projects): 980-314-CODE, and speak to someone in the Residential Technical Assistance Center or Commercial Technical Assistance Center.
  • Permitting and plan review questions for projects already under way: Please contact your plans facilitator via phone or e-mail.
  • Inspections: Please contact your inspector directly to schedule an inspection.
  • Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.
  • General Inquiries: Please contact our Customer Service Center at 980-314-CODE.

If you need to look up the contact information for a member of our staff, please use our online staff directory.

Our office has not closed and will remain open during regular business hours. 

Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.

We will continue to update you, our valued customers, as we have more to report.