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Artificial intelligence is fundamentally changing the customer service landscape. AI can help companies offer better customer service at every point of contact including automated messages and visual searches. This major change in customer service is evident in chatbots that are a new wave. Chatbots powered by AI are now readily available. They are able to help customers 24 hours a day and can answer questions without human intervention. What is a customer service chatbot and why do I need one? Chatbots for customer service is an application that utilizes Artificial Intelligence and machine learning to respond to basic questions from customers through a business chatbot. These could include questions such as "How do I add users?" and "What is your pricing?" Once you choose an article source on conversational ai, look at this website. AI chatbots rely on the existing resources and information, like FAQs or knowledge base articles, to to answer and solve the questions of your customers. They are able to recognize and respond to multiple forms of the same query and can be trained to give instant answers by using your preferred tone and voice. It is possible to go one step further by using AI chatbot by suggesting relevant answers to customers before they even type. This will mean quicker, more consistent service for your customers and fewer repetitive, transactional questions for your support staff. If you're thinking of adding a chatbot to your site, here's how to do: You're able to serve a worldwide, ever-growing customer base who require multi-lingual support. Support is needed across multiple channels. You're unable to have your support team on call all hours of the day. You must reduce the costs of customer service and discover more efficient methods to increase the number of customers you serve. Pro tip: Consider using targeted messaging and tours if you're not yet to do so. By actively educating your customers and anticipating their needs and concerns, you'll decrease your support costs and improve the customer experience no matter the size of your business. Major benefits of customer service chatbots You can use artificial intelligence powered chatbots as a support team member. This isn't only smart, but also offers many benefits. Here are six advantages you will notice immediately. Chatbots offers instant resolutions If a user asks a chatbot a question it isn't just suggestions Intercom's chatbots can automatically answer queries with your own sources, including knowledge bases and FAQs. Intercom's Resolution bot takes this one step further, offering relevant responses based on the information customers type even before they press the enter key. Your business can provide 24/7 support via either email or telephone Like humans, chatbots, unlike human beings, do not require sleeping. Chatbots can help if your team isn't able to answer your questions or provide links to resources. However, if they're unable to assist, the bot can indicate your hours of availability to indicate when you'll be available. If you notice that your bots have to answer many complicated queries that require human intervention If you want to build a specific "out out of office" bot to handle the task when there's no one to answer. The customer doesn't need to wait for an answer and will get a member from your team back whenever it is possible.