41K USPS Packages Marked Delivered

Posted in: Madison Park
 5:37 PM EST March 3, 2021
 

GREENSBORO, N.C. — A quick search of Youtube shows a lot of people had a problem that you too might have experienced. The United States Postal Service marked your package as delivered, but it never showed up at your door.

So where was your stuff? Internal USPS auditors stopped by a major North Carolina post office during the holiday shipping season and found thousands of delayed pieces of mail. They also discovered "delivery unit employees improperly scanned packages at the station rather than at the delivery point."

 

Between May and September post office employees at the Avent Ferry Station in Raleigh, which is under the Greensboro district manager, marked more than 41,000 pieces of mail as delivered even though the packages were still at the station. 

Auditors recommended the manager of the Greensboro district give refresher training on package scanning procedures writing: "When employees do not scan mail pieces correctly, customers are unable to determine the actual status of their packages. By improving scanning operations, management can potentially improve mail visibility, increase customer satisfaction, and enhance the customer experience and the Postal Service brand."

The auditors also found that sometimes packages were marked as "no access to the delivery point" or "animal interference" with the delivery even though the scans were done miles away from where the package was supposed to be delivered. Because of this audit, postal workers are getting additional training.

If you keep having problems, let investigative reporter Ben Briscoe know and he'll keep digging. You can e-mail him at bbriscoe@wfmy.com or search for him on Facebook by looking for WatchDogBen.

 

Worst year ever for package delivery.   Most of mine finally showed up, but sometimes taking nearly a month!     Often on my informed delivery it would state out for delivery and NEVER show up.  I had this happen last week.   The online notification stated it was out for delivery expected between 11 and 2, then it changed to by 5:15 pm, then 7 pm, then 8 pm.  It didn't reappear again on track until after midnight when the track stated a scan was missed and package whereabouts were unknown.   The next day it finally came late evening.  

 

I had a few packages handed over to USPS in Concord NC the last 2 years that never showed up at my door.  This was after Fedex gave to USPS to deliver.  

 

Fedex was just as bad.  They would send messages they were delivering a package.  You wait the entire day watching for it and it not show up.   Then the package would end back up in Fort Mill, SC where it has started at 6 am that very day.    

 

Aggravating for sure!   I always try and watch for deliveries due to porch pirates.  

 

 

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